This profile has been claimed by the business owner or representative.
Family Medical Center, a Crossroads Clinic
- Medical Centers
- Smithville, TN
About this business
Location details
302 N. Congress Boulevard, Smithville, TN, 37166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I was hesitant to select this practice due to the negative reviews but I am pleased that I did. Everyone I worked with was amazing. The front receptionist was beyond polite and very helpful. The nurse had a great sense of humor making me laugh and made me feel at ease and welcome. The nurse practitioner was just as pleasant and both her and nurse listened to everything I had to say and showed care the entire time. Happy to be a new patient with this practice.
Mold in the room they put me in. Jack Rhody barely even examined me, and prescribed three different things without doing any extensive tests. Rhody is the same doctor who failed to Diagnose my bad gallbladder when I was younger.
The 1 star is for the front desk and administrative personnel. By far the rudest and unprofessional group of disgruntled employees. Left my wife in tears last week. We changed insurance and were assured they were in network. They insisted they were not. She called BCBSTN and verified they were in network. Billing manager would not even have a conversation with BCBSTN. 15 years there and treated like this. We will miss Dr Jack Rhody terribly, but this organization is on a downward spiral.
Been my pcp for 5 years. We have indepth talks about traveling. I put on his neighbors roof. Yet after talking over 50 times he still has no idea who I am. Just went in after cutting off my finger tip and they were really rough. Felt like a pro wrestling match. Of course doc had no idea who I was. Really weird stuff. Only go here for run of the mill illnesses.
Called about my bill, to see how much I owed and how much that I would have to pay to be seen. Billing wasn't in, so I called my doctors receptionist, the receptionist the referred me to the collections clerk, the clerk then asked me who my doctor was, i told her, then she transferred my call to my doctors receptionist, who wasn't even in the office that day. I love the doctors and nurses there, but the way they handle calls leaves much to be desired. My suggestion is to see them in person for anything that isn't an appointm... read more
Frequently asked questions about Family Medical Center, a Crossroads Clinic
How is Family Medical Center, a Crossroads Clinic rated?
Family Medical Center, a Crossroads Clinic has a 3.7 star rating with 35 reviews.
When is Family Medical Center, a Crossroads Clinic open?
Family Medical Center, a Crossroads Clinic is closed now. It will open on Monday at 7:00 a.m.